Smart Scheduling for Hotel and Hospitality
Deluxe Payce helps hotel improve their bottom line with expedited scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they count on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise hectic operation running smoothly, Bayside faces labor force challenges that range from last-minute sick leave to schedule changes to last-minute overtime. With their reputation resting squarely on their capacity to serve guests with personal attention, workforce management is a primary concern at Bayside. Their ultimate goal; elevate customer service without increasing labor costs.
Daunting Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that prevented understaffing, could be modified on the fly, kept all parties apprised of scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, managers needed trustworthy data to create scheduling strategies that eliminated waste while maintaining a distinctive standard of service for their patrons.
Bayside needed a hotel employee scheduling solution that would meet scheduling goals while providing greater flexibility for employees and less busy work for supervisors.
Time and Attendance Made Easy With Deluxe Payce
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows associates to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature significantly reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has revolutionized the scheduling process for Bayside managers and employees. It offers managers smart tools for easy, hassle-free scheduling and enables staff members to take over many tasks previously done by managers. Bayside managers are amazed at how easy it is to create, save, and adjust recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for simplified scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Employees and management appreciate the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has authorized a schedule change, TimeSimplicity notifies the employee; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and increased staff efficiency.
Employee hours are controlled with customized system notifications and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling exactness.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, limit labor costs, and maintain regulatory compliance.
Deluxe Payce offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Deluxe Payce ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.