Today’s message is for business owners who have limited experience with data analysis, use manual timekeeping and scheduling processes, and want to use a scientific approach to better manage their workforce.
Workforce Management 101
Capturing Workforce Management (WFM) data is the first step to creating a Human Capital Optimization strategy. In order to gather and manage the data, you need efficient tools. Affordable Workforce Management Suite provides such tools and is perfect for the WFM beginner. Workforce Management Suite is as easy to use as your favorite phone app and automates time-consuming HR processes while gathering the data that is critical for improving productivity and, by extension, profitability.
You Can’t Improve What You Don’t Understand
Let’s look at a few ways Workforce Management Suite captures strategic data. TimeWorksPlus is the cloud-based employee timekeeping system in the suite. It can be used in combination with TimeWorksTouch to capture punch-ins, or staff members can simply punch in/out in the employee dashboard from any internet-enabled device. TimeSimplicity paired with TimeWorksPlus has key benefits for employee timekeeping, schedule creation, employee shift trading, and general inter-departmental communication. But for the purposes of this post, let’s look at the types of data Workforce Management Suite automatically captures.
Ease and Accuracy
TimeWorksPlus tracks time to the minute. Why is this important? By simply automating punch in/out, you can find out exactly who habitually punches in early or punches out late. Do you know exactly how much overtime your employees log? With old school manual timekeeping systems, you have to look through all the time cards, find the ones with overtime listed, and add it up. TimeWorksPlus tracks overtime automatically and you can check it by simply looking in your manager portal.
Scheduling: Are the people with the necessary skills and/or certifications scheduled at the right time? How are production levels impacted by scheduling changes? Does personnel morale change from shift to shift?
Absences, tardies, breaks, and time theft: Who punches in early? Who forgets to punch out during breaks? Who constantly punches out late every day, adding many unauthorized minutes a week to their time card?
Coverage gaps: What shifts are understaffed? How does this impact production, customer service, and workflow? Are your managers wasting time trying to find staff members to cover shifts at the last minute?
Overstaffing: What shifts are costing you more in labor than is needed? Are staff members wasting time due to overstaffing?
Overtime: How much are you spending in overtime every month? Could this be minimized with smarter scheduling or automatic notifications?
Mobile staff: Are your offsite and mobile staff members where they should be?
Schedule flexibility: Can your associates easily trade shifts? Would you have improved staff retention if schedule preferences were better accommodated?
Admin time: How many hours a week do your managers spend researching and correcting time card errors, tracking accruals, doing compliance reporting, submitting payroll, responding to employee requests for HR information, and dealing with other employee issues?
To recap the process:
1. Capture data about human resource management.
2. Analyze the data to see opportunities for improvement.
3. Make changes.
4. Identify whether the adjustments were effective and adjust where necessary.
5. Continually monitor the results, especially when there have been significant changes in workflow, staff, labor law regulations, or business objectives.
Of course, each one of these steps can be broken down substantially. For example, here are some sub-steps to number 3 above:
- Eliminate redundancy through automation.
- Decrease time devoted to non-billable processes.
- Improve documentation management.
- Let employees take over time card management, accrual monitoring, and shift trading.
Workforce Management Suite Takes the Mystery Out of HR Data Mining
We would love to discuss more about how Workforce Management Suite can help you leverage vital HR data to increase efficiency and profitability at your company. Call 866-469-6103 today to schedule a demo.
Deluxe Payce offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our Deluxe Payce ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.