Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...
Case Study: Women’s Health Clinic

Case Study: Women’s Health Clinic

Workforce Management Suite Improves Efficiency for Women’s Health Clinic Today’s case study looks at a small women’s health clinic jointly owned by three OB/GYNs. Our example company employs four full-time nurse practitioners, two part-time...
Case Study: Cabinet Shop

Case Study: Cabinet Shop

Running a small manufacturing company in the United States is not for the faint of heart. We have seen so many proud “Made in America” operations fail due to foreign competition and the recession that those unfamiliar with the industry might be surprised...
Case Study: Home Health Agency

Case Study: Home Health Agency

There are considerable growth opportunities for home health care agencies, but with thin margins, profitability depends on careful management. Today’s case study explains how Workforce Management Suite helped a 30-employee for-profit home health care agency...

Case Study: Health Club

In the last few years, health club memberships have dropped in price due to increasing industry competition. To stay profitable, gyms must serve hundreds of clients with a small staff, and our example gym is no exception. The gym’s owners knew that it was easier...

Case Study: Landscaping Business

Today’s case study focuses on a landscaping business with 18 full time employees, 6 part time workers, and 15-20 seasonal contractors during peak months. The business provides landscaping and lawn maintenance services to businesses and home owners in a large...